US Foods Account Manager in Columbia, South Carolina
Owns and manages assigned customer relationships and ensures profitable execution of contract customers. Conducts analysis and research, compiles reports, and to ensure optimal account service and alignment with the customer's contract. Resolves service issues as they arise.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Communicate with assigned accounts as needed to meet designated service levels and customer satisfaction goals. Monitor accounts to ensure contract compliance. Support for the account may require coordination across divisions depending upon the make-up of the division. The combined sales represented by the accounts assigned to the Internal Account Manager may vary between $40mm to $45mm.
Coordinate efforts with CSRs assigned to same customer accounts to ensure account is properly serviced and issues are resolved. Support Sales and Service directors with execution of limited-time offers, including coordination with division functional teams. Central to the division success will be the proper management of all remaining inventory on hand following the completion of various Limited Time Offers (LTOs) national accounts offer throughout the year.
Responsible for the management of the national Master Distribution Agreement (MDA) ensuring that the customer meets the terms as outlined. In this capacity, also serves as the key relationship manager for the assigned accounts.
Manage all aspects of assigned accounts, including maintenance of customer order guides, verification of pricing, and oversight of billing and accounts receivable. Ensure assigned accounts meet or exceed accounts receivable currency targets, and coordinate with central AR as needed.
Produce and maintain required internal and external reports as needed to meet service levels and contractual reporting requirements. Coordinate collection of data and perform required analysis in support of report preparation.
Manage logistics planning, routing support, and inventory management for assigned customers in coordination with relevant internal departments, centers and functions.
Make in-person sales calls or attend regional meetings on an infrequent basis to support account management in alignment with customer contract and designated service level goals. While the in-person meetings are limited, regular contact is a requirement to maximize the local relationship with the assigned nationally managed accounts.
Support set-up and rollout of new accounts as assigned.
EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status
Education/Training: High School diploma or equivalent required; Bachelor’s degree in Business/Marketing preferred.
Related Experience: A minimum of three years of sales support, sales, customer service or business experience required (foodservice industry or related preferred). Candidate should have a proven track record of developing and maintaining customer relationships.
Excellent oral and written communication skills, as well as customer service and presentation abilities.
Demonstrated problem-solving ability and negotiation skills.
Working knowledge of Microsoft Word, Outlook and Excel required.
Ability to conduct analysis and do fact-based decision making to assess contract compliance.
Strong organization and time management.
Ability to build successful business relationships.
Primary Location: Columbia-SC
Schedule: Full-time Shift: Day Job
Job Function: National Accounts Sales
Job Level: Individual Contributor